If you were asked to pay customs to receive your order, please follow the following steps to request a customs refund:
- Please pay the requested amount, if you're able.
- Take a photo of the receipt, clearly showing the amount, and that it has been paid.
- Submit a form (using the button below) with your photo of the receipt and order number
- The Customer Success team will shoot a refund straight to you for the extra charge and be sure to send a confirmation email