What do I do if I am charged duty or customs taxes?

If you were asked to pay customs to receive your order, please follow the following steps to request a customs refund:

  1. Please pay the requested amount, if you're able.
  2. Take a photo of the receipt, clearly showing the amount, and that it has been paid.
  3. Submit a form (using the button below) with your photo of the receipt and order number
  4. The Customer Success team will shoot a refund straight to you for the extra charge and be sure to send a confirmation email

I need a customs refund

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