Sorry, our help centre doesn't currently work in browsers set to 'private mode', please disable and reload the page to continue.
Remember artists: The payment cycle runs from the 15th-20th each month. Learn more here.
#

Login Trouble

Because your privacy is important to us, we keep your Redbubble account information under lock and key. You can gain access to your profile using your username or email address and password. This article will tell you what to do if you’re having problems logging in.

RBLine.png

Troubleshooting Tips

But first, here’s a couple things to troubleshoot before contacting us:

  • If you need to recover your username or password, head over to the Recover Your Account page. We’ll send you an email with everything you need to reset your login information.
  • When in doubt, always clear your cache and cookies. 

 

Password Reset Email Not Received

If you don’t see that password reset email in your inbox, please try the following:

  • Make sure that your email address has been entered correctly. Check your spelling, spaces, and upper/lower case letters.
  • Have a look in your junk mail folder. We recommend adding Redbubble to your ‘safe’ list for future contacts. 

 

Lost Access To Email Address

Due to our privacy policy, we are unable to send password reset instructions to an email address that differs from the one associated with your account. If you no longer have access to your original email address, we recommend contacting the provider to see if you can restore access.

If you can’t restore access, you can still get in touch with our Artist Experience team and confirm the following details:

  • The full name on the account
  • The email address associated with the account*
  • New email address you'd like to have on the account
  • The full physical address on the account
  • A photocopy of your driver's license/passport.**

*If you can’t remember this email address, we will not be able to restore access.
**
Feel free to blur out any private details on your passport or driver’s license. We'll just need this to confirm your name.

Once we have this information, we can get started on restoring access to your account. If you're unsure about any of these details, feel free to provide several possibilities and we'd be happy to investigate.

 

Account Is No Longer Active

If you’ve misplaced your account name or password, turn back now! You can use the troubleshooting tips above to recover your account.

Redbubble suspends accounts when we believe that they’re made by robots, fraudsters, and other users who violate our Redbubble User Agreement. We usually get it right, but every once in a while we make a mistake.

If you believe that your account has been suspended in error please fill out the form below to request a review.

Submit a Request
Was this article helpful?