Sorry, our help centre doesn't currently work in browsers set to 'private mode', please disable and reload the page to continue.

Why can't I save my work? (Jigsaw Error)

This issue has been fixed. If you're still having trouble, please reach out to us clicking on the "Contact us" button down below. 


If you're experiencing issues when trying to edit or save an artwork because you're not matching the Jigsaw Puzzle dimensions, here's how to work around it: 

  1. Click on 'Manage Portfolio'.
  2. Select the artwork you want to edit and click on 'Edit'.
  3. Enable the artwork for Jigsaw Puzzles.
  4. Change the placement a little bit and save again.
  5. If you don't want your design to be enabled for Puzzles, just disable it after saving the changes.

We're so sorry for the inconvenience, our engineering team is working hard to fix the issue as soon as possible.

If the issue is still there after trying the steps mentioned before, please get in touch with us by clicking on the button below.  

Contact us

Was this article helpful?