Can my suspended account be reinstated?

If your account was disabled for spam, fraud, or violating our policies, it will not be reactivated. 

However, despite the sophistication of our robots, occasionally an account gets caught in our filters and we may be able to reverse the suspension. This is a rare circumstance, but it happens from time to time.

If you believe this was a mistake, let a member of our staff know what happened through the link below. 

Here are a few things to keep in mind about the account appeals process: 

  • Our team isn’t able to respond to all appeals, nor are we obligated to disclose the nature of the account suspension. 
  • Due to the sensitive nature of these requests, it can take us up to two weeks to process appeals. 
  • You will only receive a response if we find that the account was suspended in error and will be reinstated.

Submit your appeal

Alternatively, you can arrange to close a suspended account that you no longer have access to by submitting a request. 

Please be advised that support for suspended account appeals is only available in English.

Was this article helpful?
0 out of 0 found this helpful