Why is my payment still pending?

When you make a purchase online, your bank or card issuer is contacted to confirm that your payment is valid. The bank then holds the funds until the transaction processes or the authorization expires. Even if your transaction is declined, the hold may still appear on your statement, depending on your bank’s policies.

Please be assured this is not an actual charge.

If the hold remains there longer than expected, please contact your bank directly.

American Express

AMEX cardholders might notice a 5-10 day settlement period after a purchase where there is both a pending and confirmed transaction amount on their statement. After this settlement period, you'll see the pending amount disappear. If you encounter any troubles, please contact the American Express support team directly.

If you are not sure your payment was completed, please submit a request.

Submit a Request