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What is Afterpay/Clearpay?
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How do I use Afterpay/Clearpay?
- Why isn't Afterpay/Clearpay available to me?
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Why are my installments slightly different after checkout?
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How does the Afterpay/Clearpay schedule work?
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Will my order be delayed if I use Afterpay/Clearpay?
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Is there a limit to how much I can spend in a transaction?
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How do I return or exchange an item purchased using Afterpay/Clearpay?
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What if I can’t make an Afterpay/Clearpay installment or I have to pay it late?
- Where can I find more information and common questions about payments for Afterpay/Clearpay?
What is Afterpay/Clearpay?
Afterpay/Clearpay is a service that allows customers to make qualifying purchases now and pay for them in four payments made every two weeks over a six-week period without interest. The first payment is made at checkout.
How do I use Afterpay/Clearpay?
You can shop and add items to your cart as normal. At the checkout, choose “Afterpay/Clearpay” for your payment method. You will be redirected to Afterpay and asked to create an Afterpay/Clearpay account if it's your first time using it or to log in to your Afterpay/Clearpay account if you're a returning customer. After that, you'll see an overview of the order details and the payment method you'll be charged on.
Step one: Add your items to your shopping cart.
Step two: Select Afterpay as your payment method at the checkout.
Step three: You’ll be redirected to Afterpay to login or create your account.
Step four: Your payment schedule will be displayed.
Step five: Track your payments, check available spend limits, and make early payments in the Afterpay app.
Once confirmed, you will return to the Redbubble checkout to complete your order.
Why isn't Afterpay/Clearpay available to me?
Afterpay/Clearpay is only available to customers within the United States, United Kingdom, Canada, and Australia. Thus, the only accepted currencies are USD, CAD, GBP, and AUD.
Additionally, Afterpay/Clearpay may not allow you to check out or create an account. Get in touch with Afterpay/Clearpay Customer Service if you're having trouble checking out.
Why are my installments slightly different after checkout?
The estimated installment payments shown prior to checking out with Afterpay/Clearpay exclude any applicable taxes for your order. Once you check out, and tax is added to your order, that amount is added to your total and divided amongst the four payments.
How does the Afterpay/Clearpay schedule work?
When checking out with Afterpay, your first payment will be made when placing your order, with the remaining three payments deducted by Afterpay/Clearpay from your chosen payment method every two weeks after that.
Alternatively, you can always make payments on time or early by selecting the PAY NOW button on the Afterpay/Clearpay App or online in your account.
Will my order be delayed if I use Afterpay/Clearpay?
Not at all! Once your order is placed, it will be sent to a 3rd-party fulfiller to be printed and shipped to you within the estimated delivery date at checkout. Afterpay/Clearpay will not delay the printing or shipping of your order.
Is there a limit to how much I can spend on a transaction?
While there's no minimum purchase amount, there is a limit to how much you can spend, depending on the currency you're using.
For USD, CAD, AUD, there's a $2000 limit.
For GBP, there's a £1000 limit.
Afterpay/Clearpay may decline your purchase request with a lower amount. If that's the case, get in touch with Afterpay/Clearpay Customer Service to learn more about it.
How do I return or exchange an item purchased using Afterpay/Clearpay?
If something isn’t quite right with your order once you receive it, we will be happy to process an Exchange or Return for it. Afterpay/Clearpay will be notified of the return and process the appropriate refund based on your payment status.
If you find there is a problem or error with your Afterpay/Clearpay purchase payment, please contact Afterpay/Clearpay Customer Service.
Items purchased with Pay in 4 can be returned for an exchange or refund, subject to Redbubbles’s Returns Policy. Returns or refunds will be processed and Afterpay will be advised. Your payment schedule will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.
What if I can’t make an Afterpay/Clearpay installment or I have to pay it late?
If you are unable to make an Afterpay/Clearpay installment payment on time, late fees may apply from Afterpay/Clearpay, and your account may get suspended. Please be sure to read the loan agreement of your Afterpay/Clearpay plan before submitting your application. Once the plan starts, you will receive an email with important information about your Afterpay/Clearpay plan, including how to locate your loan agreement.
Afterpay caps Pay in 4 late fees to help keep costs manageable for customers who miss a payment. Pay in 4 late fees will never exceed 25% of the order total or $68 per order, whichever is lower.
How this works for Pay in 4:
For orders under $40: A one-time late fee of up to 25% of the order total applies
For orders of $40 or more: A $10 Pay in 4 late fee is charged when a payment is missed. If the outstanding amount remains unpaid after seven days, an additional $7 Pay in 4 late fee applies. This is the same for all late payments until the 25% cap or $68 amount is reached. To remain within the cap, we may charge partial amounts of the $10 and $7 fees.
You can check the Pay in 4 Schedule for other late fee caps that may apply.
Afterpay is committed to doing everything they can to help you not miss a payment, including sending you payment reminders. For Pay in 4, we also offer options to reschedule eligible upcoming payment dates.