Klarna FAQs

Who is Klarna?

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

How does paying with Klarna work?
Pay now Pay later Installments
Pay directly with your credit or debit card, or bank account and always keep full control over your purchases. Fast, safe and easy. Smoooth.
Am I eligible to use Klarna?

You need to be at least 18 years old and a resident in the country you're located in to use Klarna's credit products. When you choose Klarna, they will also check the information you provide and your financial situation.

Can I have multiple orders paying with Klarna at the same time?

Yes, you can. If you see Klarna when you go to an online checkout then it’s available to you. Every time you use their payment services, Klarna will check to see whether you can use the service again for each additional purchase.

What Klarna services are available and where?

The payment services offered by Klarna vary by location and the products offered in that country. You’ll see which options are available for your location at checkout.
Financing through Klarna is not currently available on Redbubble.

Klarna is only available on Redbubble to customers within Australia, Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Spain, United States and United Kingdom.

What does Klarna consider when reviewing my application?

Klarna offers services based on a number of factors such as the purchase amount, previous order history. If you are 18 or over, you can improve your chances by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted before does not mean it will be offered for every order. In turn, if your application is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?

If you want to purchase something using Klarna’s payment services, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

Will a credit search take place?

When you use their payment services, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

I have been asked to go to the Klarna site. Is this correct?

If you choose to pay for your order using Pay later, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Redbubble. All transactions take place through connections secured with the latest industry standard security protocols.

How do I know Klarna has received my payment?

Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com.

What happens if I don’t pay for my order on time or at all?
Pay later Installments
Pay later is a credit product and you are required to make your payment to Klarna. If you don't pay for your order Klarna may use a debt collection agency.
Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions.
I've received a statement, but I've not yet received my goods.

If you have not received your goods please contact Redbubble to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

What happens if I cancel or return my part or my whole order?

As soon as Redbubble has confirmed with Klarna that your cancellation / return has been accepted, Klarna will cancel or adjust any future scheduled payments as well as refund any amounts due back to the debit or credit card which was originally used at checkout. You will see the return in the Klarna app immediately.

I have asked for a refund. How will I be refunded?

Refunds will be issued back to the debit or credit card which was originally used at checkout.

I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at www.klarna.com, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit the Klarna app or Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.