We are reintroducing the $20 payment threshold that was in place prior to 2016. If you haven't been paid yet this may be the reason.
Reintroducing a payment threshold isn’t a decision we took lightly. Transaction fees for small payments have increased over the past three years making the no-threshold payment process too costly to maintain.
We thank you for understanding and continuing to be a part of our amazing artist community.
We’ve provided answers to any questions you may have below. If you have any questions not listed here, don’t hesitate to reach out to our Artist Success Team.
What has changed?
As of May 2019, we are paying artists whose earnings have reached $20, €20, or £20 on the 15th of every month. If your earnings have not reached $20, they will accumulate until reaching $20 and you will be paid on the following payment cycle. If your earnings don’t reach $20 you will be paid once per year in December, as long as you reach at least $2, €2, or £2.
What if I have multiple accounts?
As accounts are not able to be linked, we are unable to combine your payments from multiple accounts to reach the threshold.
Where can I check my outstanding balance?
You can view information about your earnings on the new Artist Dashboard. If you’re unable to view the Artist Dashboard, you may need to update your password. Here are a few tips:
- Make sure your password is longer than 8 characters
- Remove zeros
- Remove spaces