We are very aware of the concerns held by the customers and artists on Redbubble about the novel coronavirus COVID-19, and want to help answer some common questions:
- Where is my order from Redbubble printed?
- Will the delivery time for my order be affected?
- Can I change the address for my order if I can’t receive it at the one I entered at checkout?
- Are there any special measures Redbubble is taking to help prevent the community spread
Where is my order from Redbubble printed?
Redbubble utilizes a complex fulfillment network to make sure the items from your order are printed and shipped from a third party printer as close to your shipping address as possible. To learn more about this, please refer to the article Where does my order from Redbubble print and ship from?
Will the delivery time for my order be affected?
While we do provide our best-estimated delivery date for your order, some 3rd-party printers that fulfill orders from Artists on Redbubble have been affected by local “Stay at Home” ordinances resulting in longer production times. Third-party printers also have reduced staffing to adhere to proper social distancing protocols for the safety of their employees and communities. Additionally, all carriers have removed guaranteed delivery within a specific timeframe. For the most accurate information regarding deliveries to your area, we recommend checking with your local carriers and/or governments to see if deliveries may be restricted or disrupted, affecting the estimated delivery date for your order. Current border restrictions in the United Kingdom are affecting orders in the UK and parts of Europe by delaying delivery. You can find out more info here.
Can I change the address for my order if I can’t receive it at the one I entered at checkout?
Yes. Your address can be changed from your order confirmation email by clicking "Update address?" below your shipping address, then clicking "Need to update your address?" on your Order History page. If that option isn't available, you can use your order number and the email used to place your order to submit an address change request through the Address Change form.
Are there any special measures Redbubble is taking to help prevent the community spread of COVID-19?
Yes. Redbubble is supporting employees working from home through 2021, has canceled/postponed any work travel, and asked that Redbubble employees self-quarantine for two weeks after any personal travel. We are also in contact with the companies that fulfill and ship orders placed on Redbubble to ensure precautions are being taken to help prevent the potential spread of COVID-19.