Any account balance that meets the payment threshold by the end of the pay period will be paid out by the 15th of the month. However, there are a number of reasons why payouts can fail.
Before you reach out to our Artist Support team, please check the following common reasons why payments to your PayPal account can fail.
- Your PayPal email address is incorrect
- Your PayPal account is not verified
- Your PayPal account is restricted or limited
- Your payment has not been claimed from your PayPal account
Your PayPal email address is incorrect
Make sure you don't have a typo in your PayPal email address and that you have linked the correct account with Redbubble.
Also, check if you confirmed your email address on PayPal. You need to have a confirmed PayPal account in order to receive payments. To confirm your account, log in to PayPal and click "Let people start sending you money today."
Your PayPal account is not verified
Verifying your PayPal account is crucial in order to receive payments immediately. Make sure that you see “Deposit into my verified PayPal account” in your payment details. Once you verify your account, we will attempt to send your payment in the next pay cycle.
Your PayPal account is restricted or limited
When we attempt to make a payment and your account is restricted, PayPal will reject the payment. To check if this is the case, review PayPal's step-by-step guide: How do I remove limitations from my account. In this situation, the initial payment attempt will have failed and your account will be marked unpayable. You must update your payment details by the end of the month in order to re-attempt payment. As long as you've removed the restrictions on your account, the payment should go through as normal in the next pay cycle.
Your payment has not been claimed from your PayPal account
It may be that your account is set up so that you have to approve each transaction or it may be that you haven't completed the PayPal setup process. Please check if your PayPal account is fully set up and the payment isn't on hold in PayPal, waiting for your approval. In order to claim a payment on PayPal, complete these steps:
- Log in to PayPal.
- Go to Summary.
- Under Pending, next to the message showing the recipient "hasn’t accepted yet", click Approve.
If you don't claim your PayPal payment within 30 days, it will be returned to your Redbubble account balance automatically by PayPal.
Once you checked all of the above and have updated your PayPal account and payment details accordingly, your payment will be sent with the next pay cycle. If you are still having issues receiving payment, please hit the button below to reach out to us!