Why haven’t I been paid?

The clock keeps ticking and you’re yet to receive your payment? There are three main reasons why this might be happening to you. Let’s rule them out! 

  1. You haven’t reached the Payment Threshold. The Payment Threshold requires independent artists to reach at least $20 (£20 or €20) in earnings to be able to receive their payment. No idea what we’re talking about? Learn more about it here!
  2. Your PayPal account is not verified. A verification step was also introduced to ensure that all payments via PayPal are legitimate. Don’t fret, the verification process is real easy!
  3. The order has not shipped, or the shipping date of the product you sold is not within the pay cycle. It might happen that you make the sale within the pay cycle but the product ships after that pay cycle ended. As the sales of a product are not made payable until it ships, those earnings will then account for the following pay cycle. 
  4. Your payment is on the way! Payments start being processed on the 15th of every month but might take a few days to hit your account depending on your payment method. Check out this article to learn more about processing times.

If you’ve reached the Payment Threshold, your PayPal account is verified, and you haven’t received your payment yet, please get in touch and we’ll be more than happy to investigate!

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