Sorry, our help centre doesn't currently work in browsers set to 'private mode', please disable and reload the page to continue.
We're introducing new, exciting changes to the Artist Shop! Check out all the details here.
Thank you for your patience while we experience high than usual wait times for responses from our Customer Success team.
We will get back to your request within 5 business days.

Why haven’t I been paid?

The clock keeps ticking and you’re yet to receive your payment? There are three main reasons as to why this might be happening to you. Let’s rule them out! 

  1. You haven’t reached the Payment Threshold. Last May we reintroduced the Payment Threshold, which requires artists to reach at least $20 (£20 or €20) in earnings to be able to receive their payment. No idea what we’re talking about? Learn more about it here!
  2. Your PayPal account is not verified. We have also implemented a verification step to ensure that all payments via PayPal are legitimate. Don’t fret, the verification process is real easy!
  3. The shipping date of the product you sold is not within the pay cycle. It might happen that you make the sale within the pay cycle but the product ships after that pay cycle ended. As the sales of a product are not made payable until it ships, those earnings will then account for the following pay cycle. 

If you’ve reached the Payment Threshold, your PayPal account is verified, and you haven’t received your payment yet, please get in touch and we’ll be more than happy to investigate!

Was this article helpful?